Cross Nation Ship gives you the choice to protect your shipment with clear and dependable insurance options.
When you insure your package, livestock, documents, or cargo, you receive financial protection if something unexpected happens during transit.
This page explains how our insurance works, what it covers, and how you can make a claim if needed.
We keep everything direct and easy to understand so you feel fully confident before sending your shipment.
Insurance protects the value of your shipment from events that can happen during transport.
Even with safe handling and trained carriers, there are risks that no logistics company can fully control.
Insurance helps you stay protected from:
Loss during movement
Damage caused by handling
Weather-related issues
Transport delays that lead to spoilage
Breakage of fragile items
Misrouting or mix-ups
Unexpected carrier issues
Special incidents during air, road, or sea transport
Without insurance, these situations can cause financial loss.
With insurance, you receive coverage based on the declared value of your shipment.
Our insurance options cover most shipment types.
Coverage depends on the value you declare, the type of item, and the method of transport you choose.
Insurance may cover:
Physical damage
Partial damage
Loss during transit
Theft while in carrier custody
Damage from accidents
Handling errors
Weather impact
Container damage
Temperature-related issues (when applicable)
Loss during loading or unloading
Coverage begins once your shipment is picked up by a carrier and ends once it is delivered to the destination address.
Some situations are outside insurance coverage.
These exclusions help keep the policy clear and fair.
Insurance does NOT cover:
Improper or weak packaging
Items packed in unsafe materials
Hidden defects inside the item
Illegal goods
Prohibited items
Incorrect declared value
Damage caused before pickup
Delayed delivery without damage
Normal wear and tear
Loss caused by incorrect addresses
Loss caused by false or incomplete information
For livestock or birds:
Insurance does not cover natural illness
Insurance does not cover pre-existing conditions
Insurance does not cover issues caused by improper preparation
Insurance does not cover humidity or temperature problems due to poor containers
We always advise using strong packaging and approved containers so your shipment stays protected.
You can add insurance during checkout.
Here is how it works:
Enter your shipment details
Declare the value of your item
Choose the insurance option offered
Review the cost and confirm
Insurance cost depends on the declared value, type of shipment, and destination.
You see the insurance cost clearly before you finalize your order.
The declared value is the amount your item is worth.
This is the amount we use to determine your insurance coverage.
You should declare:
The purchase price
The replacement cost
The actual value of the contents
Proof of value (if available)
Declaring a lower value reduces your coverage.
Declaring a higher value than the item is worth may affect approval if you file a claim.
We recommend declaring the true and honest value to avoid any issues.
If something happens to your shipment, you can file a claim.
Here is the step-by-step process:
Contact our support team as soon as you notice the problem
Provide your shipment number
Explain what happened
Share photos (if damaged)
Provide proof of value
Provide any extra information requested
Our team will review your claim
We contact the carrier and verify the cause
Once confirmed, we approve and process compensation
Most claims are reviewed within a reasonable time.
We update you throughout the process so you know what is happening.
Once your claim is approved, compensation is calculated based on:
Declared shipment value
Level of damage or loss
Type of item
Insurance option you selected
Carrier report
Packaging condition
Compensation is paid through the same method used for your original payment unless you request another approved method.
For livestock such as poultry, exotic birds, or farm animals, insurance works differently due to the nature of the shipment.
Insurance covers:
Loss during transit
Accidents during movement
Carrier handling issues
Unexpected events during shipping
Insurance does NOT cover:
Illness
Injury caused by poor crates
Natural death
Heat or cold due to poor container ventilation
Incorrect preparation by the shipper
Unapproved containers
We always encourage you to use proper, approved transport cages to ensure safety.
There may be maximum coverage amounts based on:
Country rules
Shipment mode
Carrier limitations
Type of goods
Declared value caps
If your shipment exceeds the maximum allowed value, our system will notify you before payment so you can choose another option.
To keep your insurance valid, you must:
Use proper packaging
Declare the correct shipment value
Provide true item descriptions
Follow carrier preparation guidelines
Provide correct pickup and delivery details
Use approved containers for special goods
Insurance may be denied if false or incomplete information was provided.
Cross Nation Ship takes responsibility for:
Keeping your information and claim details private
Working with carriers to investigate issues
Providing fair and clear outcomes
Keeping you updated throughout the process
Following insurance rules and transport laws
Offering support at every step
We take your protection seriously and handle every case with attention.
If you have questions about insurance, coverage, claims, or special shipments, you can contact us at any time:
Head Office:
12345 Portway Drive
Houston, TX 77029
USA
Our support team will guide you through every step.