Privacy Policy
Cross Nation Ship is committed to protecting your personal information every time you use our services.
When you visit our website, place a shipment, contact support, or create an account, you trust us with information that matters to you.
We take that trust seriously, and we handle your information with care, respect, and strong security measures.
This Privacy Policy explains in detail what we collect, why we collect it, how we use it, who can access it, and how we keep it safe.
Our goal is to give you full clarity so you understand exactly how we treat your information from the moment you share it with us.
Why We Collect Your Information
We collect information because it allows us to perform the services you request.
Every piece of information you share has a direct connection to shipping, tracking, delivery, or account security.
Here is why your information is needed:
You receive accurate pickup and delivery updates.
We know where to send your shipment.
We can contact you quickly if something changes.
We keep your account protected from unauthorized access.
We process payments safely and correctly.
We help you track your shipment from start to finish.
We confirm deliveries and provide proof of completion.
We follow shipping laws and country regulations.
We identify and prevent fraud or suspicious activity.
We improve our website, support system, and user experience.
We do not collect information without purpose.
We do not use your information for anything that does not benefit your shipping process.
Information We Collect
We collect information directly from you when you use our website or services, and we also collect certain technical data from your device to keep our systems safe and functioning.
Here is what we may collect:
Personal Information
Your full name
Your phone number
Your email address
Your date of shipment
Pickup and delivery addresses
Recipient information
Your company name (if applicable)
Shipment Information
Shipment notes
Package details
Item descriptions
Tracking events
Shipping preferences
Delivery confirmations
Account Information
Login details
Saved addresses
Order history
Support conversations
Notification settings
Payment Information
Billing status
Transaction confirmations
Partial payment identifiers from secure processors
(We do NOT store your full card number)
Technical Information
IP address
Browser type
Device model
Operating system
Approximate location
Time spent on the website
Pages visited
Security logs
We collect this information only to provide the service you request and to keep your account and shipments secure.
How We Use Your Information
We use your information only for reasons that relate directly to your shipment, your account, or the security of our system.
Here is how we use it:
To Create and Manage Your Shipment
We use your details to prepare your shipment, confirm pickup instructions, assign carriers, and ensure your package goes to the correct address.
To Provide Tracking Updates
We send you real-time tracking events so you always know where your shipment is and what stage it has reached.
To Contact You When Needed
If there is a delay, change, or confirmation needed, we use your phone or email to reach you quickly.
To Deliver Your Shipment
We share the necessary shipment details with carriers, drivers, warehouses, and delivery teams so your package is moved properly and safely.
To Protect Your Account
We use security logs, device checks, and access controls to prevent unauthorized access.
To Improve Our Website
We study how visitors use our website to improve loading speed, fix errors, and make the platform easier to use.
To Follow Laws and Regulations
Some information must be shared with customs, airports, and government agencies depending on the shipment type and destination.
We do not use your information for unrelated marketing, unknown third-party promotion, or any activity outside your shipping request.
How We Protect Your Information
Protecting your information is one of our highest priorities.
We use a combination of technical, physical, and administrative security measures to prevent loss, misuse, or unauthorized access.
Our protections include:
Encrypted data storage
Secure servers
Firewalls
Authentication checkpoints
Strong password systems
Controlled staff access
Fraud detection tools
Regular security scans
Monitored access logs
Security training for staff
Only authorized team members with a direct role in your shipment or support case can access your information.
Everyone else is blocked.
We update our security practices regularly to stay ahead of modern risks.
Payment Security
We do not store your payment details.
Payments are handled by trusted, secure payment partners that meet strict global security standards.
Your payment details information is encrypted and cannot be viewed by our staff or systems.
We only receive confirmation messages about successful or failed payments—never your full card number.
When We Share Your Information
We only share your information in situations where it is required to complete your shipment or support your account.
We may share information with:
Air carriers
Ground transport providers
Drivers and couriers
Warehousing partners
Customs offices
Payment processors
Technical support services
We do NOT share your information with advertisers.
We do NOT sell your information.
We do NOT rent your information.
We do NOT give your information to unrelated third parties.
Any partner we work with must follow strict privacy rules.
International Transfers
If your shipment passes through other countries, some of your information may be transferred across borders.
This is normal for global shipping.
When this happens, we use secure networks and systems that maintain the same level of protection as in your home country.
Your Rights
You have full rights over your information.
You can request:
Access to all information we have about you
Correction of inaccurate details
Deletion of your account
Removal of specific data
A copy of your data in a readable format
Changes to how we contact you
Updates to your notification settings
You may contact us at any time, and we will assist you quickly.
How Long We Keep Your Information
We keep your information only as long as necessary:
To complete your shipment
To support your account
To resolve disputes
To meet legal and audit requirements
To prevent fraud
To maintain shipment history for your reference
When your information is no longer needed, we delete it safely and completely.
Cookies and Tracking Tools
We use cookies to help the website run smoothly and improve your experience.
Cookies help us:
Remember your preferences
Auto-fill forms
Improve loading speed
Secure your login
Prevent fraud
Fix technical issues
Understand which pages visitors use most
You can disable cookies in your browser if you prefer, but some website features may not work correctly.
Communication
We contact you for reasons related to:
Shipment updates
Tracking alerts
Pickup notices
Delivery confirmations
Account security
Support replies
Billing matters
You can change your communication settings at any time or unsubscribe from non-essential messages.
Links to Other Websites
Sometimes we provide links to carriers or helpful services.
These websites have their own privacy practices.
We recommend reviewing their policies before using them.
Children’s Privacy
We do not knowingly collect information from children.
If you believe a child has shared data, contact us and we will remove it.
Policy Updates
We may update this policy if we change our services or if laws require it.
When updates happen, the new version will always appear here.
We encourage you to review this page from time to time.
Contact Us
If you have questions or need help with your personal information, you can contact us:
Head Office:
12345 Portway Drive
Houston, TX 77029
USA
We respond to all privacy inquiries as quickly as possible.