Cross Nation Ship aims to provide a smooth and trusted shipping experience.
We understand that situations may come up where you need to cancel a shipment or request a refund.
This Refund Policy explains when refunds are available, how the process works, and what you can expect from us at every stage.
Our goal is to handle all refund requests fairly, honestly, and with complete transparency.
You can request a refund under the following situations:
You may receive a refund if:
Your shipment has not been picked up
Your shipment has not been assigned to a carrier
Your shipment is still in the early processing stage
In these cases, we can cancel the order and process your refund without issues.
You may still request a partial refund if:
The shipment has been picked up
The shipment has not yet entered full transit
Carrier fees or handling charges have already occurred
Refund amounts at this stage depend on work already completed.
If you were mistakenly charged twice, we refund the extra charge immediately once confirmed.
If an item cannot be shipped due to restrictions, incorrect information, or safety concerns, and we have not started transit, you may receive a refund minus any processing fees.
You may not be eligible for a refund if:
The shipment is already in transit
Carrier services have already been completed
The shipment has been delivered
The shipment contains prohibited items
Incorrect or incomplete information was provided
The shipment was canceled due to violation of shipping rules
The package was prepared with unsafe packaging or unapproved containers
Customs or inspection fees were already paid
Special handling services were already completed
Once a shipment is moving through air, sea, rail, or road networks, refunds are limited due to carrier costs.
Refunds may not be available for delays caused by factors outside our control, including:
Weather conditions
Road closures
Airport or port congestion
Customs inspections
Security checks
Carrier scheduling issues
Incorrect addresses provided by the shipper
We always work to deliver shipments on time, but certain delays are unavoidable in logistics.
Refunds for loss or damage depend on:
Whether insurance was purchased
The declared value of the item
The packaging condition
The shipment mode
Carrier investigation reports
If insurance was added:
You may receive compensation after the claim is verified.
If insurance was not added:
Compensation may be limited depending on carrier policies.
Refunds for physical damage are not available when:
Packaging was weak
Improper containers were used
Items were restricted or not declared correctly
Damage occurred before pickup
You can request a refund by contacting our support team.
Please provide:
Your shipment number
The reason for the refund
Proof of payment
Pickup or delivery details
Any photos or documents (if applicable)
Email us at:
support@crossnationship.com
Once we receive your request, we review the details and update you with the next steps.
Refunds are processed through the same payment method used for the original transaction unless you request another approved method.
Refund timing depends on:
Your bank or payment provider
Carrier review (if applicable)
The stage of the shipment
The type of service purchased
Most refunds are processed within a reasonable timeframe once approved.
Some fees cannot be refunded once they are charged:
Carrier fees
Fuel charges
Customs fees or duties
Pickup attempt fees
Special handling fees
Warehouse storage fees
Livestock or special goods handling charges
These fees go directly to carriers, handling centers, or government agencies and cannot be reversed.
We may cancel a shipment if:
It contains restricted or illegal items
Incorrect or false information was provided
The item is unsafe for transport
Payment issues occur
Shipping rules or laws are violated
In such cases, you may receive a partial refund depending on the stage of the shipment and fees already applied.
To ensure a smooth refund process, you must:
Provide honest information
Respond to support questions
Provide proof of payment when needed
Provide photos or documents for claims
Follow instructions from the support team
Failure to provide accurate details may delay or affect the refund decision.
Cross Nation Ship will:
Review your request promptly
Provide clear explanations
Handle your information privately
Work with carriers when needed
Offer fair and honest outcomes
Update you throughout the process
We aim to make the refund experience simple and transparent.
If you have any questions, concerns, or refund requests, contact us:
Email: support@crossnationship.com
Head Office:
12345 Portway Drive
Houston, TX 77029
USA
We respond as quickly as possible to help you with your refund request.