Terms & Conditions
These Terms & Conditions explain how Cross Nation Ship operates and how you agree to use our services.
When you visit the website, create an account, book a shipment, or interact with any part of our platform, you agree to the rules written here.
We present everything in plain language so you understand each part without confusion.
Using Our Services
You can use Cross Nation Ship to create shipments, track packages, manage orders, and access support.
By using these services, you agree to:
Provide true and complete information
Use real contact details
Follow all shipping rules for your items
Avoid illegal or restricted goods
Follow local and international shipping guidelines
Respect our platform, staff, and partners
You agree not to:
Create fake orders
Misuse tracking tools
Submit false claims
Attempt to access another user’s account
Use the website for harmful activity
We keep the right to terminate or suspend access if we detect harmful behavior, fraud, or misuse.
Shipment Creation
When you create a shipment, you must enter accurate information, including:
Pickup details
Delivery details
Item type
Package size
Weight
Special handling needs
Providing the correct details helps avoid delays, unexpected fees, or returned shipments.
We rely on the information you provide.
If details are wrong or incomplete, we cannot guarantee delivery times or package safety.
Shipping Restrictions
Certain items cannot be shipped due to safety, legal, or transport rules.
Prohibited items may include:
Illegal goods
Dangerous chemicals
Explosives
Hazardous materials
Stolen items
Weapons
Items restricted by international laws
Some items may require special approval, such as:
Livestock
Poultry
Fragile items
High-value goods
Bulk shipments
Temperature-sensitive goods
If an item is not allowed, we may refuse the shipment or request more information before accepting it.
Delivery Times
Delivery times vary based on:
Shipment mode
Pickup time
Destination
Weather
Transport delays
Customs processing
We provide estimated delivery windows.
These times are not guaranteed when events occur outside our control, such as:
Road conditions
Airport delays
Port congestions
Border inspections
Strikes
Severe weather
We always work to complete deliveries on time, and we notify you if delays occur.
Shipment Tracking
You receive a tracking number once your shipment is confirmed.
Tracking lets you see:
Pickup status
Transit updates
Location movement
Customs steps
Delivery progress
Completed delivery time
Tracking information depends on timely updates from carriers and partners.
If an update is delayed, the tracking page may take time to refresh.
Pickup and Delivery Requirements
You must ensure that:
Pickup locations are accessible
Contact persons are available
Delivery addresses are correct
Packages are ready and packed
Required documents are provided
Animals or special goods are prepared correctly
If a driver cannot access the pickup or delivery location, we may reschedule or return the shipment.
Additional fees may apply when repeat attempts are needed.
Packaging Responsibility
You are responsible for preparing your items in suitable packaging.
This includes:
Boxes
Crates
Pallets
Bags
Containers
Cages
Barrels
Tubes
Your packaging must protect the item during movement.
Cross Nation Ship is not responsible for damage caused by weak or unsafe packaging.
For fragile items, use strong protective materials.
For livestock or birds, use secure, breathable containers approved for transport.
Customs and Border Requirements
For international shipments, customs rules apply.
You must provide:
Accurate item descriptions
Correct values
Required documents
Receiver details
Permits (when needed)
Delays may occur if customs officers require:
Extra checks
Additional documents
Verification of item type
Import duties or taxes
We assist with guidance, but customs decisions are beyond our control.
Fees and Payments
All fees must be paid before a shipment moves.
Costs may include:
Shipping rates
Handling fees
Fuel charges
Customs fees
Storage fees
Rescheduling fees
Return fees
You see the payment total before confirming your shipment.
Prices may change if weight, size, or item details differ from what was entered during booking.
Payments are handled through secure processors.
We do not store full card details.
Refunds and Cancellations
You may request a cancellation before the shipment begins moving.
Refund approval depends on:
Carrier costs
Pickup status
Transport stage
Custom fees already paid
Special services already processed
Once a shipment is in transit, refunds may not be available.
We review each case and provide a clear explanation.
Lost or Damaged Shipments
If your shipment is lost or damaged, you must report it as soon as you notice an issue.
Provide:
Shipment number
Photos (if damaged)
Description of the issue
Proof of value (when applicable)
We investigate each case with our carriers and partners.
Compensation depends on:
Shipment type
Declared value
Packaging
Shipping mode
Cause of loss or damage
We do not cover damage caused by poor packaging, inaccurate item details, or items restricted by transport rules.
Account Responsibilities
If you create an account, you must:
Keep your login details secure
Use accurate information
Update your contact details when needed
Notify us if you suspect unauthorized access
You are responsible for activity under your account unless you report a security issue.
Website Access
We aim to keep the website active, fast, and reliable.
However, access may be interrupted for:
Maintenance
Updates
Security improvements
Unexpected errors
We work to restore access quickly whenever disruptions occur.
Communication
By using our services, you allow us to contact you for:
Order confirmations
Pickup alerts
Tracking updates
Delivery notices
Support messages
Account changes
Payment issues
You can adjust your communication settings at any time.
Limitation of Liability
Cross Nation Ship is responsible for services we manage directly.
We are not responsible for delays, loss, or issues caused by factors outside our control, including:
Weather
Road accidents
Customs inspections
Airline or carrier delays
Incorrect addresses
Improper packaging
Events caused by third parties
We always work to resolve any issue in a fair and helpful way.
Changes to These Terms
We may update these Terms & Conditions when needed.
Changes will appear on this page.
By continuing to use the website after updates, you accept the new terms.
Contact Information
If you have questions about these Terms & Conditions, contact us:
Head Office:
12345 Portway Drive
Houston, TX 77029
USA
We respond as quickly as possible.